Who This Resource May Help

Uber Health may help when transportation barriers are causing missed appointments, delayed care, or extra stress for patients and caregivers. It is designed for healthcare organizations, health plans, care coordinators, facilities, and some caregiver-supported arrangements to schedule transportation for healthcare-related needs.

This may include rides to medical appointments, hospital discharges, pharmacy visits, dialysis, therapies, follow-up care, testing, or other non-emergency healthcare trips.

What Caregivers Should Know Before Using Uber Health

Uber Health is different from opening the regular Uber app and ordering a ride for yourself. Uber Health is a healthcare-focused platform that allows organizations and coordinators to schedule rides on behalf of patients. Uber says riders do not need the Uber app or even a smartphone. Ride details can be sent by text or phone call, including to a landline.

Uber Health is not an ambulance, emergency medical service, stretcher transport, or hands-on personal care service. If someone is having a medical emergency, call 911.

Families should also know that access may depend on whether a healthcare provider, health plan, facility, care coordinator, or participating organization uses Uber Health. Some caregiver-coordinated options may also be available through Uber Health tools, but coverage, payment, and availability can vary.

Services or Support Offered

Uber Health allows care coordinators to request rides through a web-based dashboard or API. Rides may be scheduled on demand, in advance, as round trips, or as recurring trips, depending on the organization’s setup.

Uber Health also supports transportation coordination for people who may not be comfortable with technology. Communications may be available by text, phone call, or landline, and Uber Health describes language support and real-time ride tracking for coordinators.

Uber Health says it offers ride options across a range of assistance needs. Standard rides may work for riders who can get in and out of a vehicle without support. Uber Health also describes door-to-door rides for ambulatory riders and riders who use wheelchairs, with credentialed drivers through third-party partners. Wheelchair-accessible options depend on location and availability.

Eligibility, Cost, or Scheduling Notes

Eligibility and payment depend on who is arranging the ride and how the service is being used. A health plan, hospital, provider office, clinic, facility, home health agency, transportation broker, or other organization may cover or coordinate rides through Uber Health.

Families should not assume a ride is covered just because Uber Health exists. Ask the health plan, provider, discharge planner, case manager, or care coordinator whether Uber Health is available and who pays for the trip.

Pricing and service options vary by product, location, trip type, and availability. Wheelchair-accessible rides and higher-assistance rides may not be available everywhere.

Caregiver Tip

If a loved one needs help getting to care, start with the organization connected to the appointment. Ask the doctor’s office, hospital discharge planner, clinic, health plan, or case manager:

“Can you arrange transportation through Uber Health or another non-emergency transportation option?”

Also explain whether the rider has a smartphone, uses a walker or wheelchair, needs door-to-door help, has memory issues, or cannot safely travel alone.

Questions You May Want to Ask

– Does this provider, facility, or health plan use Uber Health?
– Who or How do we schedule he ride?
– How do we pays for the ride?
– Can the rider use Uber Health without a smartphone?
– Can ride details be sent to a landline or computer?
– Can a caregiver receive ride updates?
– Can rides be scheduled in advance and as a round trip?
– Are recurring rides available?
– Are wheelchair-accessible rides available in this area?
– Is door-to-door assistance available?
– What happens if the appointment runs late?

Service Area

Uber Health operates nationally through Uber Technologies, Inc. and is available where Uber and the relevant Uber Health ride options are available. Transportation availability, wheelchair-accessible ride options, pricing, and service areas may vary by region.

Why This Listing Is Included

This listing is included because healthcare transportation is not always solved by one program. Some people may not qualify for MATP, may not be eligible for SEPTA Access, or may need a ride arranged by a healthcare organization after discharge or for follow-up care.

Uber Health may be useful when a provider, facility, care coordinator, or health plan can schedule transportation directly for the patient. It can also help riders who do not have smartphones or the Uber app.

Last Reviewed

Last reviewed: August 2026

Information can change. Contact Uber Health, the healthcare organization, health plan, provider, discharge planner, or care coordinator directly to confirm current availability, coverage, scheduling options, wheelchair-accessible rides, pricing, and rider support.